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Sensation - FAQ Amsterdam

Q&A


DRESS CODE

Why is there a white and black dress code this year?
To emphasize our new theme 'Angels and Demons,' which centers around the concept of paradoxes, we will introduce the black dress code in addition to the white dress code. This is a break with tradition and it will add an extra dimension to the show. 

What if I have a ticket with a white dress code and wear a black outfit or vice versa?
You will be denied entry to the Amsterdam ArenA. That’s why it’s crucial that you make sure the color of your outfit is the same as the dress code color on your e-ticket.

What if I have been denied entry because I am wearing the wrong dress code color?
If you are denied entry because you have the wrong dress code color, there is a merchandise stand is located outside of the Amsterdam ArenA at entrance Fto purchase clothing in your designated dress code color. 

What if I have a print on my shirt?
A print is allowed as long as it doesn’t cover more than 20% of your shirt. The remainder of your outfit has to be the color of the dress code as stated on your ticket, or you will be denied entry.

What are the color restrictions for the black dress code?
- Black is black.
- Grey is not black.
- Navy blue jeans are not black trousers.
- We will be monitoring this very closely, so please take this into account.

What are the color restrictions for the white dress code?
- White is white.
- Pale blue is not white.
- Pale yellow, beige or other colors are also not white.
- We will be monitoring this very closely, so please take this into account.

Do my shoes have to be in the color of the dress code too?
Your shoes can be a different color.

Do my accessories have to be in the color of the dress code too?
Your accessories can be a different color.

What if my top and bottom are not the same dress code color as stated on my ticket?
The dress code color policy means that both your top and bottom must be in the dress code color as stated on your ticket.

Can my t-shirt have a print on it?
T-shirts with small prints are allowed, as are various colored accessories.

Do my shoes have to match my dress code color?
Shoes may be of any color.

What are the dress code guidelines?

White dress code

YES - White shirts with small prints of another color.

YES - Accessories of another color.

YES - Shoes of another color. amp;

YES - White jeans.

YES - Maximum of 20% of your outfit in another color.

YES - White shorts.

YES - Flip-flops. 

NO - Topless dancing - boys or girls. 


Black dress code

YES - Black shirts with small prints of another color.

YES - Accessories of another color.

YES - Shoes of another color.

YES - Black jeans.

YES - Maximum of 20% of your outfit in another color.

YES - Black shorts.

YES - Flip-flops.

NO - Topless dancing - boys or girls.


TICKET PURCHASES

Can I choose my dress code color? 
Fate will decide your dress code color.

Where can I find my dress code color?
After your purchase, the dress code color will be stated on your e-ticket.

I purchased all of my friends tickets together, will they all be the same dress code color?
The same dress code color will apply for all tickets within your purchase order. 

We want to go as a couple, or in a group of multiple friends. What is the best way to order tickets
If you want to ensure you can enter the venue through the same entranceway, we recommend that you purchase all of the tickets in one order. The same dress code color will then apply for all tickets. You can buy a maximum of nine e-tickets in one order. 

I've already bought tickets, but I changed my mind about the dress code color. Is it possible to exchange a ticket for a ticket with a different dress code color, via your organization?
Unfortunately, this is not possible.

How do I know which dress code color I have a ticket for?
The dress code color is printed on your e-ticket.


MUSIC

Does the black dress code imply there will be Hardstyle or hardcore music?
The black dress code refers to the color of your clothing and does not reflect the style of music.



EXTRA PRECAUTINARY SAFETY MEASURES

What are the extra precautinary safety measures?
- Valid personal IDs are mandatory and will be checked (Passport, driverslicence, ID card)
- Frisking of all Sensation visitors
- Additional police forces in and around the Amsterdam ArenA
- The parking lot P1 Transferium and P Dome will not be accessible during the event
- All other parking lots will be accessible for visitors
- Visitors are not allowed to bring luggage and/or backpacks to the event, small purses such as envelope and clutch bags are allowed (max. 20 cm x 20 cm)


HOW DO I GET THERE?
For all information about getting to and from the Amsterdam ArenA CLICK HERE.


VENUE DOORS


What time will the venue doors open?
The venue doors will open at 21:00 and the show will begin at 22:30.

What time should I arrive to the venue for?
Please make sure to arrive early so that you have enough time to enter the venue and you don’t miss the spectacular opening show!

What time will the event end?
The event will end at 06:00.

How do I know which gate I must use to enter the venue?
Your ticket states your dress code color and the entrance gate through which you must enter.

What if my outfit isn't the correct dress code color as stated on my ticket?
To enter the Amsterdam ArenA, the color of your clothes must match the dress code color as stated on your ticket.


MINIMUM AGE

How old do I have to be to attend the event?
The minimum age to enter the event is 18 years.

I am under 18 but have parental permission, can I still attend the event?
Even with parental permission or guidance, you will not be granted entry if you are under the age of 18. IDs will be checked. 


TIME TABLE MAINSTAGE:

22:30 | Sam Feldt – intro show including pyro effects 
23:30 | The Battle - intro show including pyro effect
23:45 | Mr. White & YAX.X
00:15 | Robin Schulz – intro show including pyro effects 
01:15 | David Guetta – intro show including pyro effects
03:00 | Nicky Romero 
04:15 | Don Diablo
05:15 | Yellow Claw
06:00 | End
Hosted by MCGee


TIME TABLE DELUXE:

21:00 | Ambient Music
24:00 | Bolier
01:30 | Hugel
03:00 | Sleazy Stereo
04:15 | East & Young
05:30 | Cleavage 
07:00 | End


DRUGS POLICY

Can I bring soft drugs to the event?
We have a zero tolerance policy and discourage you to bring drugs (including soft drugs) to the event. 

What if I am caught in posession with drugs?
If you are in possession of drugs, you will be denied access to the event and you may be handed over to the authorities. 

What happens if I am caught using drugs at the event?
Public use of drugs at the event will result in removal. Please respect these regulations.

amsterdam 2016


TICKETS

Can I get in without a printed version of my ticket?
As every (e)-ticket sold must be scanned at the entrance, please make sure to bring a printed version of your ticket with you to the event. Access will only be granted with a valid printed ticket. For example: confirmation emails will not be accepted as an entrance ticket. 

How do I know if I have an original ticket?
To ensure that you have an original ticket, all of our tickets are sold through sensation.com via our ticket operator Paylogic. 

Can I still purchase a ticket(s)?
Tickets are still available and can be ordered online (until 17:00 on July 2nd) via this LINK

Who do I contact if I have a question about my ticket?If you have any questions or concerns about your tickets, please contact customerservice.paylogic.com. On July 2nd, client care is available at the Amsterdam ArenA Ticketpoint until 01:00 Sunday July 3rd 2016.

I have a Deluxe ticket and have recieved two coins when I entered the venue, what do I do with them?
Deluxe ticket holders will receive two coins upon entering the Amsterdam ArenA. These can be exchanged for drinks at the bars in the Deluxe areas.



DISABLED VISITORS

Where are the elevators located?
Elevators are located at the South H entrance. Any visitor with a disability, not only wheelchair users, can use these elevators to go to the field or to level six.


LOCKERS

Where can I store my valuables and belongings?
You can store your valuable belongings and clothing at one of the lockers.

I have a General Admission ticket, where are the lockers located?
The E-Lockers are located inside the Amsterdam ArenA and can be found on the North side for black dress code visitors and on the South side for white dress code visitors.

I have a Deluxe Ticket, where are the lockers located?
The E-lockers are available at the event and are located inside the Amsterdam ArenA at the ArenA Deck on level two. 

Can I access my locker at anytime during the event?
The E-lockers remain accessible throughout the entire event and are continuously under surveillance.

How big are the lockers?
You will be able to store a few jackets, sweaters, t-shirts, shoes, etc. 

Can I share a locker with multiple people?
You can share one locker with two to three friends.

Can I bring my backpack or luggage to the event?
Please note that luggage and backpacks are not allowed.

How much do the lockers cost?
The electronic lockers are available for €7 (standard) and €9 (large).

What is the easiest way to remember my locker number?
Take a picture of your locker voucher, therefore, you will always remember your locker number and locker PIN code.


TOILETS


Are there enough toilets at the venue?
There are plenty of toilets located throughout the Amsterdam ArenA. 

Where are the extra toilets located?
Extra toilets are placed at the ArenA deck on both the North and South side. 

How much do the toilets cost to use?
All toilets can be used free of charge. 


PAYMENT SYSTEM


What is the payment system at the field bars?
At the field bars you will have to pay with your ArenA Card which can be purchased at any of the four ArenA Card desks located on the field. These ArenA cards can be paid for with cash, bank card, or credit card (Mastercard/Visa).

What is the payment system at the bars located on the ArenA deck?
At the bars located on the ArenA deck and within the corridors you can only pay with your bank card or credit card (Mastercard/Visa).

What is the payment system in the Deluxe area?
In the Deluxe area you can pay with your bank card or credit card (MasterCard/Visa). If you want to pay with cash, you must first purchase an ArenA Card at the vending machines in the Deluxe area. These Deluxe ArenA Cards can only be used at the Deluxe bars.

Where can I purchase an ArenA card?
The ArenA Cards can be purchased from the vending machines or at the designated ‘ArenA Cards’ desks.


FOOD & DRINKS

What kind of food and drinks are available inside the venue?
Various types of food and drinks are available from one of the many vendors throughout the venue.

Will I have to wait in a queue at the vendors?
Even though there are plenty of vendors, you may have to wait in a queue from time to time. 




PHOTO AND VIDEO

Can I bring my mobile phone(s) and/or pocket digital cameras?
Yes.

Can I bring my selfie stick?
Yes, original selfie stick must be a maximum of one meter. 

Can I bring my semi-professional or video camera into the venue?
Unless you have been authorized or have been granted official Sensation press accreditation, (semi) professional cameras and video cameras aren’t allowed and will be seized from you upon entering the venue.


SENSATION MERCHANDISE

Where is the Sensation Merchandise store located?
A merchandise stand is located outside of the Amsterdam ArenA at entrance F.

What time is the Sensation Merchandise stand open until?
This merchandise stand is open on Saturday from 19:00 until approximately Sunday at 02:00. 

What does the Sensation Merchandise stand sell?
At this stand, we offer a small number of items in both white and black. 

Where can I find the Sensation merchandise collection stand inside the venue?
A Sensation merchandise collection is available at three stands in the venue located at the ArenA deck on level two next to the South elevator, on the North side of the field, and one stand at the Deluxe area.


SMOKING AREAS

Where are the smoking areas located?
ArenA deck for GA ticket holders and Panorama Lounge visitors. 

Where is the smoking area for Deluxe ticket holders?
The smoking area for Deluxe ticket holders is situated in the main building at level three. Follow the signs inside the ArenA to locate these areas.


CELEBRATE SAFE

Who can I contact if I have questions about the use of alcohol or drugs?
If you have any questions about the use of alcohol or drugs or you would like more information about hearing damage and to purchase earplugs, you are welcome at the Celebrate Safe stand. Our volunteers like to give you advise on these subjects. More information about Celebrate Safe can be found via www.celebratesafe.nl.

What do I do if I have consumed alcohol or drugs and don't feel good?
If you experience serious health problems caused by the use of alcohol or drugs, please make sure to go straight to one of the First Aid stations. They will help you and will not report you to the authorities.


FREE WATER

Where can I re-fill my water bottle?
Free water is obtainable at the restrooms in the ArenA.